You Already Know Something Is Off.

Your command staff has one read on the organization. Your battalion chiefs have another. That gap — between what leadership sees from the top and what the middle experiences every shift — is where culture actually lives.

Most departments never name it directly. Command Culture Index™ does.

What It Is…

A structured diagnostic — designed and administered by John Maxwell Certified Coaches — that surveys your executive group and your battalion chiefs separately, analyzes the gap between how both groups see the organization, and delivers a combined dashboard report that makes the invisible visible.

Unlike assessments built on general business experience, every instrument in our process is grounded in proven leadership methodology and refined through real fire service engagements. The result isn't just data — it's a diagnosis your entire command staff can examine in the same room, with the team dynamics that shape your culture finally on the table.

What You Get…

Two validated survey instruments. The Executive Leadership Needs Analysis and the BC Leadership Needs Analysis — both developed and refined through actual fire service engagements. Completed individually, confidentially, and on your timeline.

Full data analysis. Every response across both groups is read, coded, and compiled. Patterns are identified. Perception gaps are named. The findings that matter most for your organization are surfaced — not averaged into obscurity.

The Command Culture Index™ Dashboard. A professional combined report showing side-by-side data from both groups — friction patterns, leadership gap rankings, culture descriptors, decision-making patterns, candor preferences, and the critical points of agreement and divergence between your executive and BC groups. Fully anonymized. No individual is identifiable. We focus on the “WHY” not the “WHO”.

A 120-minute in-person debrief. This is where the work actually happens. Both groups see the data together for the first time. The perception gap between how leadership sees the organization and how the middle experiences it gets named — directly, with data, in the room where both sides are sitting. This facilitated conversation changes how an organization moves forward. It cannot be replicated on a Zoom call.

Why Our Assessments Are Different

Other firms offer leadership assessments built on organizational experience. We don't argue with experience — but experience alone doesn't guarantee a methodology.

Every assessment we deliver is designed and facilitated by John Maxwell Certified Coaches — practitioners trained in the most widely applied leadership development framework in the world. That certification isn't a logo. It's a commitment to a structured, proven process for understanding how leaders think, how teams function, and where the gaps between intention and behavior actually live.

What that means for your department: you're not getting a consultant's opinion formatted as a report. You're getting a disciplined diagnostic grounded in methodology — and facilitated by someone who knows how to use it.

This Is Right for You If…

1. You're preparing a leadership training program and want data to drive the design.

2. Your command staff or battalion chief group isn't functioning as a cohesive team — and you need to understand the dynamics driving that before you intervene.

3. You need to make a case to city leadership for a significant training investment.

4. You've stepped into a new role and want an honest read on where the culture actually stands.

5. You want to move beyond individual performance issues and understand how your team's collective dynamics are shaping outcomes across battalions.