A leadership course for all ranks
Most leadership failures in Fire and EMS don't happen on the fireground. They happen in the days before and after — in the feedback that never gets delivered, the standard that quietly drifts, the personnel situation that became a formal complaint because nobody said anything soon enough. This course gives every officer at every rank a repeatable framework for the conversations that shape crew performance, station culture, and organizational standards.
Modules:
01 — The Conversation You Keep Avoiding
02 — The Conversation Framework: The OSAAC Model
03 — Feedback That Changes Behavior
04 — Common Scenarios: The Five Core Personnel Types
05 — The Fire–EMS Divide
06 — Documentation and Progressive Discipline
07 — Evaluations That Actually Work
08 — The Leader in the Conversation
Format: Online, self-paced
Length: 8 modules · 16–20 contact hours
Window: Complete within 90 days
Who is this for: Lieutenants, captains, battalion chiefs, and division chiefs
A leadership course for all ranks
Most leadership failures in Fire and EMS don't happen on the fireground. They happen in the days before and after — in the feedback that never gets delivered, the standard that quietly drifts, the personnel situation that became a formal complaint because nobody said anything soon enough. This course gives every officer at every rank a repeatable framework for the conversations that shape crew performance, station culture, and organizational standards.
Modules:
01 — The Conversation You Keep Avoiding
02 — The Conversation Framework: The OSAAC Model
03 — Feedback That Changes Behavior
04 — Common Scenarios: The Five Core Personnel Types
05 — The Fire–EMS Divide
06 — Documentation and Progressive Discipline
07 — Evaluations That Actually Work
08 — The Leader in the Conversation
Format: Online, self-paced
Length: 8 modules · 16–20 contact hours
Window: Complete within 90 days
Who is this for: Lieutenants, captains, battalion chiefs, and division chiefs